CPT268

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Computer End-User Support

Information Systems TechnologyScience, Information Technology, Engineering, and Math (STEM)
Course OverviewRequirementsCourse Schedule

Subject Code

CPT

Course Number

268

Course Title

Computer End-User Support

Course Description

This course prepares students to train and support end-users. Topics include end-user support functions, developing training modules, and strategies to provide ongoing technical support. Emphasis is on solving problems with users (needs analysis, troubleshooting, and interaction with users).

Credit Hours Min

3